We want the refund rules to be simple and fair. You pay before your report is delivered, so here is exactly what happens in every situation.
1. If we can't produce your report — automatic full refund
If report generation fails for any reason — our system can't read your documents, an error occurs during processing, or the report doesn't meet our own quality checks — you receive a full refund. You will never pay for a report you didn't receive. We'll notify you by email if this happens, and the refund will be issued to your original payment method within 5–10 business days.
2. If your documents aren't a supported type
If your upload isn't a document type we support (we currently support U.S. business tax returns), we'll tell you before you're charged for processing, and you won't pay anything.
3. If you received your report but believe something is wrong
Contact us at support@worthit.biz within 7 days of delivery and tell us what looks incorrect. If we verify an error in the report that traces to our processing (not to information missing from the documents provided), we will regenerate the report at no charge or refund your purchase — your choice.
4. What isn't refundable
Because reports are custom digital work delivered immediately, we can't offer refunds for a successfully delivered, accurate report — including cases where you disagree with the valuation conclusion itself. A valuation is an informed estimate based on the documents you provide and established valuation methods; a different opinion of value is not a defect.
5. How to request a refund
Email support@worthit.biz with the email address on your account and your report date. We respond within 2 business days.
6. Related policies
This Refund Policy works alongside our Privacy Policy and Terms & Conditions, which govern how we handle your data and the rest of our relationship with you.